Delivery Options and Charges

UK Delivery Options

In the UK orders are despatched using Royal Mail. Although second class is cheaper experience tells us that first is more reliable (as well as being quicker).

Royal Mail's system of charging is complicated and when you go to the checkout you may see up to 4 different options - 1st Class Large Letter, 1st Class Small Parcel, 1st Class Medium Parcel and Special Delivery Guaranteed by 1pm. If you are happy to choose one of the 1st Class options (but see below) then the cheapest option should be selected automatically, there is no advantage to choosing a more expensive one.

IMPORTANT: 1st Class post has a maximum compensation limit of £20. If your order total is for more than this and your parcel were to be lost Royal Mail would not refund more than £20. I'm afraid we cannot absorb such a loss and so it is your responsibility to either accept the risk or choose Royal Mail Special Delivery Guaranteed by 1pm, which has a compensation limit of £500. You can also choose this option if you want your parcel quickly.

Collect In Person

If you know one of us and want to collect in person, either from where we live (Reading) or at one of the satsangs we attend (Sunningdale most often, sometimes the bigger events in London) - please get in touch BEFORE you place your order and we'll try to arrange something. In this case you can pay using either PayPal or, if you want to hand us cash or a cheque personally, then select "pay by cheque".

Delivery Options for Europe

There are two options, both use air mail by Royal Mail. There is standard airmail, which has no tracking, no signature and maximum compensation is £20, or International Signed For which has limited tracking, the package must be signed for on delivery and maximum compensation is £50.

Despatch and Delivery Times

As orders are processed initially in Reading and the bulk of the stock is held in Sunningdale despatch time will depend upon exactly what you order. If we have everything here in Reading then your order will generally be despatched within 2 or 3 days after receipt of your payment (nb: if you pay by cheque we will wait for it to clear first) however if we need to go to Sunningdale then it will take longer. We will let you know if this it is going to be the case. Please also note that we are volunteers, not full-time employees, and sometimes other things will result in a delay to your order. We will send you an email when your order has been posted so get in touch if you think it might have gone astray.

How Postage Charges Are Calculated

Delivery charges are calculated using the total weight of your order. The shop also uses the dimensions of the largest item to exclude certain delivery options (for example Royal Mail Large Letter will not be shown if any of your items is thicker than 25mm). Delivery charges shown at the checkout include packaging.

Note that the shop can only estimate the delivery charge for an order, it's not known for certain until we have packed and weighed it. Occasionally the shop will charge you more than it actually costs us so unless you say otherwise by adding a comment to your order the difference will be given, on your behalf, as a donation to Friends Of Amma. Occasionally the actual cost will be more than you have been charged and in that case we will usually absorb this cost ourselves.

Gift Wrapping

You may optionally request this at the shipping stage of the check-out, the additional cost is £2. Please add a note to your order to say what kind of wrapping you want (i.e. what occasion it is for). When you select the gift option you may also provide a short message which will be written on a gift card. After wrapping your order will be packaged, as usual, in a padded bag or box. If the order is to be posted to someone else then remember to specify their address as the delivery address and your own address as the invoice address (nb: we do not post out invoices separately but your address is required as it can be checked by PayPal when you pay).


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